XJTLU’s first website had developed organically, without clear governance, since the University opened in 2006. Content was fragmented across several sub-domains, each using a different content management system (CMS), while user experience and brand application was inconsistent. All this created a high maintenance burden and poor user experience for visitors.

My role

Starting at XJTLU in July 2015, my remit was clear: to redevelop the University’s website.

I was to lead the multicultural, cross-disciplinary team that redesigned, redeveloped and rewrote the whole XJTLU website. We had a tight deadline – the site had to go live within nine months (by April 2016) to avoid disrupting major student recruitment activities.

Requirements

At the beginning of the project, I prioritised the following requirements for the website:

  • A user-centric design to improve overall user experience and increase interactivity and engagement
  • Ensuring it worked on a variety of devices, including mobile, tablet, laptop, desktop and HDTV, to suit how our audiences accessed information
  • Implement XJTLU’s new brand and visual identity system to deliver a consistent and seamless brand experience from offline to online
  • Provide content in both Simplified Chinese and English, with room for expansion into other languages
  • Capture useful enquiry information that could be acted upon through integration with the CRM
  • Real-time monitoring and evaluation of website visitors and effectiveness of marketing campaigns.

Much of the old site’s content had been focussed towards internal audiences at the University, such as staff and current students.

We radically changed the focus of the new website to cater to important external audiences, including prospective students and their parents, business partners, research founding bodies and alumni.

Internal audiences would be communicated to and accommodated through other platforms at the University.

Process

As our deadline was ambitious, I commissioned agency Joi Polloi to work on the design and technical development of the website.

A thorough content audit by the in-house project team identified duplicated content, complex navigation structures and extremely outdated pages. Whilst some content was repurposed from the old website, it was all reedited and published bilingually in English and Simplified Chinese.

The content audit informed the site structure from which key templates were created and technical development of the website started.

Template designs were shared with key stakeholders across XJTLU for comment and sign-off. I collaborated with key departments to ensure their requirements were being met whilst keeping the University’s business objectives, and the needs of external visitors, at the forefront.

Testing

Halfway through the redevelopment, we launched a beta version of the website to validate decision making and ensure we were on the right path.

Using data from web analytics and a user survey, I evaluated the beta, looking for any issues in the navigation and monitoring the effectiveness of the content.

I also presented the beta to key stakeholders across the University for qualitative feedback and to discuss anything that may have changed since the project started. This proved a useful exercise for gaining stronger buy-in from across the University.

Launch

We launched the new XJTLU website early in April 2016, having made refinements from the beta feedback and completing outstanding development tasks.

I continue to manage the technical development of the XJTLU website as it continues to grow and improve through feedback from both visitors and across the XJTLU community.

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